Extreme Knitting Redhead: Extraordinary Service

Wednesday, October 7, 2009

Extraordinary Service

Most of the time we consumers have to put up with mediocre or downright poor service so when I get good service I shout about it!

So, on Sunday I ran out of yarn and I thought I'd have to wait an absolute age for it to arrive. As the yarn is now discontinued I thought it might have been a problem but I was fortunate to find it on eBay. I did not have high hopes of receiving it quickly and resigned myself to swatching for a lace scarf for a friend whilst waiting.

However, I ordered the wool on Sunday evening and it arrived with the post on Tuesday. Now that is really impressive.

So, I would like to recommend eBayer Aileen for her outstanding service. I notice that she's got the latest Louisa Harding book Queen of Hearts which I like the look of so I may be popping back there in the near future.

Sadly Aileen's life has been touched by Alzheimer's too so I will add her to my growing list of people to think of when I'm pounding out the miles.

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Mum's Story

In 1997 my mother, then aged 81, had a series of minor strokes. Shortly after that we started to notice behavioural changes notably memory loss and confusion over everyday items. We thought it was just old age finally catching up with her. Then she started wandering and had violent mood swings. Although she already lived with us it became obvious that she couldn't be left alone for long and so I left my job to care for her. The next few years saw a gradual decline into the blackness that is 'vascular dementia'. My normally placid mum became violent and aggressive. She had psychotic incidents where she would see imaginary people (children hiding in her wardrobe, Russians sitting on the stairs, women stealing her clothes) and she would shout at them and sometimes throw things too. She was so convincing that we used to go and check that there wasn't anyone there! When my sister died mum did not know who Judy was or that she was her daughter. There came a point when I suddenly realised she no longer knew that I was her daughter and this was a terrible time for me. In the last 2 years that she lived with us, life for us all became almost unbearable as she needed 24 hour care - she couldn't be left alone at all because she would either wander off or hurt herself, she never slept for more than 30 minutes at a time during the night, she became incontinent and incapable of doing anything for herself. Finally my husband and I realised that we could no longer provide her with the care that she needed and she went to live in a special care home where the team did a splendid job caring for her in the last few months of her life. There she lived a zombified existence unaware of who she was, what she was or where she was. It was heartbreaking. She died in March 2005, the day after her 89th birthday.

Thank you for taking the time to read mum's story and I hope you'll dig deep and sponsor me using the link below to help find a way of beating this destructive disease.